Unwanted Goods, If you Change Your Mind
Everything we sell online is covered under Distance Selling Regulations by a 14-day cooling off period. Just notify us that you wish to return the item(s) within 14 days from the date of receipt. The items must be returned in an unused condition, along with the invoice or order number which can be found on your order acknowledgement or delivery packaging and we'll give you a refund or exchange.
Shipping costs on return orders are non refundable. E.g If an order is placed under £50 a shipping cost of 4.99 will have been applied. This is a non refundable amount.
In this circumstance, you may return the products to us at your own expense; in most cases this will be most cost effective if arranged by yourself.
For bulky items this can be arranged by one our advisors and will incur an uplift/ third party collection charge this will be deducted off any refund due to yourself. The charge for this collection is £20 per consignment upto a total gross weight of 10kg and then 30p per kilo above 10kg.
For any goods returned you are advised to return the items using a signed for delivery means as the goods are your responsibility until delivered back to our address.
As long as the item is unused and in a resaleable condition we are able to offer an exchange or refund. We recommend that you return any goods in their original packaging to avoid any damage that may occur in transit (please note the goods remain your responsibility until they are returned to us). Please ensure when returning goods a note is enclosed with your order number, address, surname and reason for return so we can process as quickly as possible and please ensure that your return is securely boxed.
You have 14 days to exercise your right to cancel and 14days to return the goods from the day of cancellation. If you wish to cancel please call us on 01633 872692 or e-mail firstname.lastname@example.org. Please note for hygiene reasons mattresses, nappies, bedding and feeding products and other items of a personal nature cannot be returned once opened unless faulty. Your statutory rights remain unaffected..
Many times the quickest and most convenient way to resolve a problem is to send spares, this is usually the first option we will revert to. We may request for evidence of the damage, via photography, or any other appropriate means.
The fault handling procedure starts with identifying how the fault has occurred. Was it damage on arrival, or has the fault developed. There are generally 2 conclusions to all faults, either the fault is
1. Manufacturing defect/Fault
2. Wear & Tear
Many times the above can only be identified, with an inspection from the manufacturer. If the result comes back as wear & tear then unfortunately return & repair charges will be applicable. If it is identified as a manufacturing defect, no costs will be borne by the customer.
We would always require that the customer gives us a reasonable opportunity to rectify the problem. The steps to a solution would be as follows
1. Offer spare parts
2. Repair or Replace
3. Refund - Usage (This would be the Proposed Lifespan of the Product - The timepsan for which the customer has had the product from the point of purchase)
If a product is partly accepted, and a full refund needs to be issued, the company would refund less any amount which is seen as reasonable for the diminished value of any items which were accepted but then returned.
BABI Pram Shop
18 Chapel Street